RETURN & EXCHANGE POLICY

***Visit any of our High Country Outfitters Locations for Hassle Free returns and exchanges***

We strive to provide the highest quality gear and apparel we can find. However, if for any reason your purchase isn’t what you wanted our return policy is here to meet those expectations!

High Country Outfitters Online Purchases Return Policy

Before you begin a return, please be sure your return meets the following requirements:

  • All returns or exchanges must be made within 30 days of the purchase
  • Must contain original receipt or Order Number
  • Clearance items (More than 40% Off) are not available for refunds but are eligible for exchange. 
  • All footwear may be tried on indoors in order to determine proper fit. Shoes worn outside will not be eligible for returns or exchanges. Must also return original shoe box inside of an outer box. Do not use the shoe box as the shipping box.
  • All returned merchandise must be in new, unused, unwashed condition, and must have all associated tags and original packaging
  • Due to safety and hygienic concerns there are NO returns on:

    • Climbing Gear
    • Undergarments (underwear)
    • Water Filters
    • Used or worn items

All returns that meet the above requirements will be issued a refund to the original method of payment or may be exchanged for other items!

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*High Country Outfitters does not provide return shipping labels, however, if making an exchange we will provide free shipping on the exchanged items. Free Returns and Exchanges at any High Country Outfitters location*

Return Address:

High Country Outfitters
Attn: Returns
3906-B Roswell Rd NE
Atlanta, GA  30342
404-504-9472
returns@highcountryoutfitters.com

It is advisable to ship via a trackable service. Please take the time to carefully package your returns. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.

 

High Country Outfitters In-store purchase Return Policy

No returns on climbing equipment, Underwear, or Water Filters.

Returns & exchanges must be made within 30 days of purchase, in unused condition, accompanied by a receipt or record in the customer database, have all associated tags, parts, and accessories. 

No returns or exchanges on clearance items.

*NO REFUNDS OR EXCHANGES ON ITEMS PURCHASED DURING THE SEMI-ANNUAL TENT SALE*